Terms & Conditions

1) These terms and conditions apply to all orders . Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.


All goods will be supplied against a Proforma invoice unless a credit account has been opened after acceptance of bankers reference and two (2) trade references. Payment is to be made within 28 days from the Date of the invoice. We understand and may exercise our statutory right of interest under the Late payment of Commercial Debts (Interest) Act 1998 if we are not paid according to our credit terms.


* The risk in the goods shall pass to you on delivery.

*All goods, delivered or not, remain our property until payment is received in full.

*Until such time as payment in full is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable license to enter your premises for the said purposes.


We reserve the right to alter any details or design of products illustrated without notice and while every effort is made to describe goods accurately in the catalogue no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.


Are valid for 14 DAYS ONLY


Where applicable all prices quoted are subject to V.A.T at the current rate.


Every effort will be made to deliver on time, but any delivery date or lead time specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Lead times will be deemed to commence at the date and time that Only Pens Ltd receive in writing, signed off approval of the artwork .


We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.


* Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 3days of delivery.

* All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 3 days of receipt of goods or such shall be deemed to comply as to quality and quantity with the terms of the contract.

*You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

* Claims in respect of non-delivery must be made in writing so as to reach us within 3 days from receipt of our invoice.


* Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

*We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.

*Nothing in these terms and conditions shall effect the right of the consumer.


A charge will be made on cancelled orders, together with a charge for all work carried out up to the date of written cancellation.


Samples sent for inspection are considerd on loan for a period of 14 days and may then be invoiced for. Certain low cost items may be provided free of charge.


*No goods will be delivered on accounts which remain unpaid 10 days after payment is due. Interest will be charged on the overdue accounts, at the rate of 7% above Barclays Bank PLC base rate from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other right we may have against you.

*We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment form you of an overdue account a third party or count proceedings.


Any changes in quantity ordered must be made in writing to us prior to commencement or processing. Any increase in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.


*All the artwork and print charges will be levied where necessary unless previously stipulated by us.

*Where applicable the prices shown include printing one colour one position from camera ready artwork supplied, for additional positions or colours of printing please phone to obtain exact quotation. We will match your own house colours as close as possible but where you specify non standard printing colours.


Where you require a quantity smaller than the minimum quantity shown on the price list, this is normally possible but carries a small order surcharge.


We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.


Due to the variety of materials and the imprinting and the imprinting processes utilised by Only Pens Ltd no guarantee can be given to match exactly pantone numbers or colour samples provided by the client. Only Pens Ltd will endeavour to match as closely as possible to these colour references but cannot be held liable for any further costs that may arise.

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